ein paar teilweise gar nicht so lustige Geschichten

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Ob folgende Story der Wahrheit entspricht weiß ich nicht. Lustig ist sie...


    Customer: "I got this problem. You people sent me this install    disk, and now my A: drive won't work."    Tech Support: "Your A: drive won't work?"    Customer: "That's what I said. You sent me a bad disk, it got    stuck in my drive, now it won't work at all."    Tech Support: "Did it not install properly? What kind of error    messages did you get?"    Customer: "I didn't get any error message. The disk got stuck in    the drive and wouldn't come out. So I got these pliers and tried    to get it out. That didn't work either."    Tech Support: "You did what, sir?"    Customer: "I got these pliers and tried to get the disk out, but    it wouldn't budge. I just ended up cracking the plastic stuff a    bit."           Tech Support: "I don't understand, sir, did you push the eject    button?"    Customer: "No, so then I got a stick of butter and melted it and    used a turkey baster and put the butter in the drive, around the    disk and that got it loose. Then I used the pliers and it came out    fine. I can't believe you would send me a disk that was broken and    defective."    Tech Support: "Let me get this clear. You put melted butter in    your A:drive and used pliers to pull the disk out?" At this point,    I put the call on the speaker phone and motioned at the other     techs to listen in.    Tech Support: "Just so I am absolutely clear on this, can you    repeat what you just said?"    Customer: "I said I put butter in my A: drive to get your crappy    disk out, then I had to use pliers to pull it out."    Tech Support: "Did you push that little button that was sticking    out when the disk was in the drive, you know, the thing called the    disk eject button?"    Silence.    Tech Support: "Sir?"    Customer: "Yes."    Tech Support: "Sir, did you push the eject button?"    Customer: "No, but you people are going to fix my computer, or I    am going to sue you for breaking my computer?"    Tech Support: "Let me get this straight. You are going to sue our    company because you put the disk in the A: drive, didn't follow     the instructions we sent you, didn't actually seek professional     advice, didn't consult your user's manual on how to use your          computer properly, instead proceeding to pour butter into the         drive and physically rip the disk out?"    Customer: "Ummmm."    Tech Support: "Do you really think you stand a chance, since we do    record every call and have it on tape?"    Customer: (now rather humbled) "But you're supposed to help!"    Tech Support: "I am sorry, sir, but there is nothing we can do for    you. Have a nice day." 


Gregor Longariva - fun@softbaer.de -- SOFTbär - Erlangen